Effective Date: 24 March 2026
Website: www.silveroak.co.ke
1. Introduction
Silver Oak Ltd (“Silver Oak”, “we”, “our”, or “us”) is Kenya’s leading silver jewellery store, built on four generations of consistent quality and hard work. From a family’s deep commitment to the craft of silversmithing, Silver Oak has grown into the most trusted name in fine silver jewellery in Kenya — serving each customer with the same honesty and care that has defined this family’s name since the very beginning.
That same commitment to trust and integrity extends to how we handle your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.silveroak.co.ke, make a purchase, or interact with us in any way.
By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.
2. Information We Collect
2.A Information You Provide Directly
• Full name and contact details (phone number, email address)
• Shipping and billing address
• Purchase history and order details
• Messages and enquiries sent via WhatsApp, email, or contact forms
• Preferences and customisation requests
2.B Information Collected Automatically
• Browser type, device type, and operating system
• IP address and geographic location (country/city level)
• Pages visited, time spent on site, and navigation patterns
• Referring website or search terms used to find us
2.C. Information from Third Parties
We may receive information about you from third-party platforms such as Instagram, Google, or payment processors, where you interact with our brand.
3. How We Use Your Information
We use your personal information to:
• Process and fulfil your orders and purchases
• Communicate with you regarding your enquiries, orders, and aftercare
• Send promotional content, new collection announcements, and brand updates (with your consent)
• Improve our website, products, and customer experience
• Comply with legal and regulatory obligations under Kenyan law
• Prevent fraud and maintain the security of our platform
4. Sharing Your Information
Silver Oak Ltd does not sell, rent, or trade your personal information. Four generations of this business have been built on trust — and that principle applies just as firmly to your data as it does to the quality of our silver. We may share your information only in the following circumstances:
• With trusted service providers (e.g., delivery partners, payment processors) strictly to fulfil your order
• With professional advisers (legal, accounting) where required
• When required by law, court order, or regulatory authority in Kenya
• In connection with a business transfer or acquisition, where data may form part of transferred assets
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by Kenyan law. Purchase and transaction records are typically retained for a minimum of seven (7) years for financial and legal compliance purposes. You may request deletion of your data at any time, subject to legal retention obligations.
6. Your Rights Under the Data Protection Act, 2019 (Kenya)
Under Kenya’s Data Protection Act, 2019, you have the right to:
• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data (right to be forgotten)
• Object to processing of your data for direct marketing
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)
To exercise any of these rights, please contact us using the details in Section 10.
7. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand how visitors engage with our content. You can control cookie settings through your browser preferences. Note that disabling cookies may affect the functionality of certain parts of the website.
8. Third-Party Links
Our website may contain links to external websites (e.g., Instagram, Google Maps). Silver Oak Ltd is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
9. Data Security
We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Just as we guard the quality of every piece we sell, we take the protection of your information seriously. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us. Our team — the latest in a four-generation line of people who take accountability seriously — will be happy to assist.
Silver Oak Ltd
• Email: info@silveroak.co.ke
• Phone / WhatsApp: +254 796 431553
• Website: www.silveroak.co.ke
• Location: Diamond Plaza, Nairobi, Kenya
Silver Oak Ltd reserves the right to update this Privacy Policy at any time. The most current version will always be available on our website.